Education Services

The Z.S Consulting Group provides educational offerings for Emergency Medical Services’

providers and for health care providers in the hospital, health center or long term care settings.

Z.S. Consulting currently has blanket approval from the Massachusetts Department of Public Health’s Office of Emergency Services to teach the following courses for continuing education credit for EMTs at all levels.

 

Autism 101 for EMS

 

Over the past fifteen years there have been a significant increase in the number of children diagnosed with Autism.  Current estimates indicate 1 in 88 children born in the United States today will be diagnosed with an Autism Spectrum Disorder.  The first wave of these children diagnosed with Autism have entered their teen years. You will interact with patients who have Autism.  This course will prepare you by providing you an introduction to Autism.  It will discuss the types of conditions that are considered Autism Spectrum Disorders.  The course will review ways on recognizing a patient, who may have Autism should a parent or guardian not be present by reviewing common behaviors. The course will examine to approach and treat a patient with Autism.

1 Con Ed Hour.

 

The Autistic Patient

 

This class provides a more comprehensive view of Autism/Autism Spectrum Disorders than Autism 101 for EMS.  This longer class focuses on common behaviors those with Autism exhibit and enable the EMS provider to provide better care                               

2 Con Ed Hours

 

The Complaint /Investigation Process    “When the State Comes to Call”


In the course of one’s career in EMS an EMT may face the possibility of being involved of an investigation by the Department of Public Health’s Office of Emergency Medical Services (OEMS). This course is a brief overview of the steps in the investigative process including how OEMS becomes aware of complaints and the potential regulatory actions OEMS may take at the investigation’s conclusion.                                                    

1 Con Ed Hour.

 

“When the State Comes to Call”: Complaints 2.0

 

“When the State Comes to Call”: Complaints 2.0 provides a more comprehensive view of the complaint than The Complaint /Investigation Process.   

2 Con Ed Hours

 

EMS Complaints and Investigations

 

In the course of ones career in EMS an EMT may face the possibility of being involved of an investigation by the Office of Emergency Medical Services (OEMS). This course will cover the steps in the investigative process including how OEMS becomes aware of complaints and the potential regulatory actions OEMS may take at the investigation’s conclusion.  The course is more comprehensive than “When the State Comes to Call” and will also examine what a service should do when conducting a complaint investigation. 

3 Con Ed Hours

 
Ethics for EMS 
 
The EMT’s world is not black and white. EMT’s in the field have to make decisions that do not fall under the regulations, treatment protocols, or their training.  An EMT also can find himself/herself in real situations where they are asked to break the rules. This course will look at ethics and what should go into making an ethical decision. Scenarios will be presented for discussion to participants regarding situations they could face in the field. 

                                                                                                                2 Con Ed Hours

 

Ethics 101
 

This course is a shorter version of Ethics for EMS.    The course will look at ethics and what should go into making an ethical decision. Scenarios will be presented for discussion to the participants regarding situations they may face in the field.                                 

1 Con Ed Hour.

 

The Importance of Documentation in EMS

 

This class will discuss the importance of accurate and complete documentation in EMS. What an EMT documents or does not document on a trip record can follow him/her or their service for years. The course will look at the various purposes of a trip record.  It will cover the records and documentation requirements of the EMS regulations. The course will look at what information to be included in a trip record and examines common documentation errors made by EMTs.        

 2 Con Ed Hours 

 

The Deposition

 

In our litigious society, an EMT could very easily find himself involved in a civil lawsuit either as a defendant or a witness. The deposition can be the most important component in the civil lawsuit.  This class will introduce EMTs to the deposition process. It will also give EMTs the opportunity to experience what it is like to be deposed.

                                                                                                                   2 Con Ed Hours

 

Surviving the Deposition


This course takes a more comprehensive view of the deposition.  In addition to covering all the topics in The Deposition, this class will also examine an EMTs regulatory responsibilities as it relates to documentation and common documentation errors.

3 Con Ed Hours

 
Understanding the EMS Regulations: A Brief Overview
 

105 CMR 170.000 are the regulations adopted under Massachusetts EMS law that covers all components of emergency medical services in Massachusetts including, ambulance services licensure, inspection/investigation and training criteria. This course will provide EMTs a brief overview of the regulations. In addition the course will also review on certain specific regulations that EMTs need to be familiar with to ensure they are following established regulatory standards.

1 Con Ed Hour.

 
Understanding the EMS Regulations
 
105 CMR 170.000 are the regulations adopted under the Massachusetts EMS laws that cover all components of emergency medical services in Massachusetts. This course provides a more comprehensive review of the regulations than Understanding the EMS Regulations: A Brief Overview. The class will also review on certain specific regulations that EMTs that staff EMS vehicles need to be familiar with to ensure they are following established regulatory standards.
2 Con Ed Hours
 

A Guide to the EMS Regulations

 

This class provides a more comprehensive review of  the EMS Regulations, 105 CMR 170.000,  The EMS regulations covers all components of emergency medical services in Massachusetts including, ambulance services licensure, the responsibilities of EMT, inspection/investigation and training criteria. This course will provide EMTs an overview of the regulations to both ensure EMTs are providing the best patient care and are following established regulatory standards.

 3 Con Ed Hours

 

Documentation: Staying Out of Trouble


This course examines the EMS regulations as it relates to documentation.  It also examines common documentation erros made by EMTs.

1 Con Ed Hour.

 
Understanding Long Term Care: Nursing Homes
 
In the course of ones of one’s career EMTs can spend a significant amount of time treating and transporting patients that are residents in nursing homes. This will continue to increase as population is getting older.  The subjects of this course will include how long term care facilities are regulated, the services they provide and the abuse law.

2 Con Ed Hours

 

Nursing Homes 101

 

This course provides a more condensed overview of nursing homes. It will cover most of the topics as  Understanding Long Term Care: Nursing Homes, but not in as much detail.  

1 Con Ed Hour.

  

MOLST/ End of Life Issues

 

The course will examine end of life issues that EMTs face. The class will look at health care proxy’s advanced directives, hospice do not resuscitate orders, Comfort Care and MOLST.

1 Con Ed Hour.

 
How to investigate a Complaint: A Guide for Service Managers/Supervisors
 

Managers and supervisors in EMS can often find themselves in situations where there must investigate a complaint.  It can be a complaint regarding unprofessional behavior of a staff member to issues when a patient received improper care.  However managers or supervisors never been properly trained how to conduct an investigation. The course will provide an overview on how to conduct an investigation. 

2 Con Ed Hours

Z.S Consulting currently offers the following classes for health care providers in the hospital, health center, clinic and long term venues.

 

Autism for Long Term Care


Over the past fifteen years there has been a significant increase in the number of children diagnosed with Autism. Current estimates indicate 1 in 88 children born in the United States today will be diagnosed with an Autism Spectrum Disorder. The first wave of these children diagnosed with Autism have entered their teen years. Over the next decade over 800, 000 individuals with Autism.  You will interact with patients who have autism in the near future either as residents or and family members/visitors. This course will prepare in regard to the accommodations you may need to make in your facility by providing you an introduction to Autism. It will discuss the types of conditions that are considered Autism Spectrum Disorders. The course will review ways on recognizing someone with autism who may have autism by reviewing common behaviors. It will also look at different ways you need to approach someone with autism.           

1 Hour.

 

The Autistic Patient: A Guide for Health Care Professionals

 

There has been a significant increase in the number of children diagnosed with Autism over the past fifteen years. Current estimates indicate 1 in 88 children born in the United States today will be diagnosed with an Autism Spectrum Disorder.  The first wave of these children diagnosed with Autism have entered their teen years. Over the next decade over 800, 000 individuals with Autism. You will interact with patients who have Autism. This course will prepare you by providing you an introduction to Autism. It will discuss the types of conditions that are considered Autism Spectrum Disorders. The course will review ways on recognizing a patient who may have autism should a parent or guardian not be present by reviewing common behaviors. It will also look at different ways you need to approach a patient with autism.

2 Hours


How to Investigate a Complaint


Under the Regulations health care facilities are required to investigate complaints managers and supervisors in  can often find themselves in situations where there must investigate a complaint.  It can be a complaint regarding abuse, unprofessional behavior of a staff member, to issues when improper care is provided.  Managers or supervisors never been properly trained how to conduct investigations. The course will provide an overview on how to conduct an investigation.     

2 Hours
 

The Complaint Interview

 

Managers and supervisors often find themselves in situations where there must conduct an interview as a part of a complaint investigation. This short one hour course will focus on the most important component of an investigation, "the Interview."

1 Hour.

 
The Deposition 101

 

In our litigious society, health care professionals could very easily find themself involved in a civil lawsuit either as a defendant or a witness. The deposition can be the most important component in the civil lawsuit.  This class will introduce health care professionals to the deposition process. It will also give health care professionals the opportunity to experience what it is like to be deposed.

2 Hours

 

The Ambulance Service Regulations: A Guide Nurses and Allied Health Professionals*

 
Often health care professionals in hospital and long term care facilities interact with EMTs. Unfortunately staff in health care facilities do not always have a good understanding of roles and responsibilities of EMTs and ambulance services under the regulations. These misunderstandings could adversely affect patient care. This course provides a more comprehensive overview of 105 CMR 170.000, the EMS Regulations to ensure the best continuity of care.                 

2 Hours

 

The Importance of Documentation

 
The importance of accurate and complete documentation is sometimes  overlooked. What a nurse documents or does not document on a medical record can follow him/her or their facility for years. This class will include a review the record and documentation requirements included in the Board of Nursing Regulations, common documentation errors made by health care providers and briefly examine the civil law process to show why proper documentation can save a nurse headaches in their future.                   

1 Hour.

 

Z.S. Consulting is planning to expand its offerings of continuing education courses.

 

                 Please continue to check this page for future updates.